The Novel Coronavirus continues to make headlines. This new strain of the Coronavirus, which originated in Wuhan, China, has spread to countries around the world. Governments and health authorities are now introducing restrictions and advice to limit the spread of the virus.
Since our focus here is regarding theme parks, instead of rehashing on what’s going on with the Coronavirus, we’ll provide you information on how it could affect travel to Japan, Hong Kong, and Shanghai (Mainland China), including how to stay safe and what you should do. And finally, how to stay informed.
The most important advice is to not panic. Information is key.
A gentle reminder that we’re not experts in the field of health. I’ll link to resources that will help you stay informed to make the decisions right for you. Whenever travelling, always have hand sanitizer and wipes with you.
Table of Contents
- Japan Travel
- Mainland China Travel
- Hong Kong Travel
- How to stay informed about the Coronavirus
Updated February 28, 2020
The CDC advises that Japan’s status is Alert – Level 2, Practice Enhanced Precautions. Travel is still possible, but the elderly or those with chronic medical conditions should reconsider their trip.
See what major attractions are closed in Japan.
Is Tokyo Disneyland closed due to the Coronavirus?
Tokyo Disney Resort has announced that it is temporarily closed from February 29 through March 15, 2020.
Tokyo Disneyland and Tokyo DisneySea will reopen on March 16, 2020. Always check the official website for the latest Park hours before your visit.
Should I cancel my trip to Japan?
It depends on your circumstances. If your age or medical history put you at risk, then consider cancelling. Always have some form of travel insurance in case a travel advisory is issued for Japan. I swear by World Nomads for my travel insurance.
Tons of Explorers are still travelling to Japan in 2020. Plan your trip with our extensive and updated travel guide!
Tokyo Disney Resort
Before announcing it’s closure Tokyo Disney Resort instructed guests to take extra precautions when visiting the resort. The message on the official website and signage read:
To Our Guests
Tokyo Disney Resort requests the cooperation of all our Guests in helping to prevent contagion and stop the spread of the new coronavirus by following the points below.
- Guests feeling unwell due to possible cold symptoms are requested to refrain from visiting the Parks.
- When using the restrooms in the Parks, please wash your hands and use the supplied hand sanitizer.
- If you feel unwell or your physical condition worsens while inside the Park, please contact the nearest Cast Member.
Starting January 28 Cast Members will be wearing face masks.
To help protect Cast Members and guests, Tokyo Disney Resort also suspended face character greetings.
Universal Studios Japan
Universal Studios Japan has confirmed that it will also be closed from February 29 through March 15, 2020.
Always check the official website for the latest information.
Mainland China Travel & Coronavirus
Updated February 23, 2020
CDC recommends that travellers avoid all nonessential travel to China. This warning is in place due to the immediate health risk, transport disruption, and access to medical care.
If you plan to travel to China or are already there, the CDC offers the following advice:
- Avoid contact with sick people.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Discuss travel to China with your healthcare provider. Older adults and travelers with chronic medical conditions may be at risk for more severe disease.
- Clean your hands often by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60%-95% alcohol. Soap and water should be used if hands are visibly dirty.
- It is especially important to clean hands after going to the bathroom; before eating; and after coughing, sneezing or blowing your nose. Use an alcohol-based hand sanitizer if soap and water are not available.
When will Shanghai Disneyland reopen?
It’s not known when Shanghai Disneyland will reopen. We’ll keep you updated.
Should I cancel my trip to Shanghai?
The CDC has issued a level 3 warning for travel to China. That means they’re advising everyone to avoid any nonessential travel to China right now. This may change in the coming months. Always ensure you have a form of travel insurance.
If your trip isn’t in the immediate future, then hold off before cancelling. This situation is changing on a daily basis.
Always check your government’s website for any travel advisories.
Shanghai Disneyland has been closed since January 25, 2020. This includes the Shanghai Disneyland Park, Disneytown, the Walt Disney Grand Theatre, and Wishing Star Park. The Shanghai Disneyland Hotel and Toy Story Hotel remain open for guests. For the latest information, check the Shanghai Disneyland website and our travel guide.
If your visit to Shanghai Disneyland is affected by the closure for the day of your visit, you’re eligible for a refund. Here’s what we know.
Shanghai Disneyland Tickets
If you have purchased Park tickets, then you’re eligible for a full refund. For those Park tickets bought directly from the Resort (official website, official App, official WeChat, official QQ, ticket booths, or Reservation Center), your refund will be processed automatically within 45 working days. If you purchased your tickets through another outlet, contact that company directly.
Early Park Entry Passes, tours, concierge services, and meal coupons are also eligible for a refund.
You’ll find details about all the refund policies on the Shanghai Disneyland Resort website.
Shanghai Disney Resort Hotels
Both the Shanghai Disneyland Hotel and Toy Story Hotel are still open and accepting reservations. However, if your booking is for a day when Shanghai Disneyland is closed, you’re eligible for a full refund. Refund applications must be submitted before the start of your booking.
Submit your request for a refund on your Shanghai Disney Resort Hotel through their online portal. A refund takes about 45 days to process and the refund is sent to the original account.
If you booked via another company, contact that company directly to arrange a refund. Shanghai Disney Resort can offer assistance if you encounter any problems.
Beauty and the Beast Tickets
Guests with tickets to the Mandarin version of Beauty and the Beast will automatically receive a refund within 45 days if they booked through the official website, app or ticketing facilities. If you booked through another vendor, contact them to receive your refund.
Shanghai Disneyland Annual Pass
Annual Passes will be extended to take into account the closure period. Passes will be valid past their expiry date for the number of days the Park is closed. For example, if the Park is closed for seven days, then an annual pass will be valid for an extra seven days past its expiry date.
This includes all related benefits, such as discounts, which will also be extended.
For the latest information about Shanghai Disney Resort’s refunds and extensions, head to the official website.
Hong Kong Travel & Coronavirus
Updated February 23, 2020
The CDC classifies Hong Kong as Watch – Level 1, Practice Usual Precautions, this is the lowest level. For the latest advice about travelling to Hong Kong, visit the CDC website.
When will Hong Kong Disneyland reopen?
It’s not known when Hong Kong Disneyland Park will reopen. We’ll keep you updated.
Should I cancel my trip to Hong Kong?
The CDC recommends taking the usual precautions, but there is no reason to cancel travel completely. However, it’s worth noting that Hong Kong is limiting travel to Mainland China.
Always check your government’s website for any travel advisories.
Hong Kong Disneyland
If your visit to Hong Kong Disneyland is affected by the closure for the day of your visit, you’re eligible for a refund. Here’s what we know.
On February 14, 2020, it was announced that the expansion area reserved for Hong Kong Disneyland’s potential second park could be used to build temporary quarantine facilities for Hong Kong citizens returning from Mainland China. There is no information on whether this could delay the reopening of Hong Kong Disneyland.
Hong Kong Disneyland Park Tickets
Standard Park tickets are valid for six months from the purchase date, so local guests can save them until the Park reopens.
However, if you’ve purchased tickets directly from the Resort (through the website, ticket booths, or reservation centre) can contact the Disney Reservation Center at [email protected] with your name and confirmation number to request a refund. The same applies to meal vouchers and reservations for Bibbidi Bobbidi Boutique.
If you booked tickets via a different provider, contact them directly.
If you have a booking for one of the Hong Kong Disneyland Resort hotels, you are still able to stay at the Hong Kong Disneyland Hotel. As of February 3, 2020, Disney’s Hollywood Hotel and Disney Explorer’s Lodge are closed to guests. Reservations for these hotels are also closed.
How do I cancel my reservation? To cancel a reservation made directly with Hong Kong Disneyland, send an email to [email protected] with your name and confirmation number to request a refund.
I made my reservation through another vendor, what do I do? If you made a hotel reservation through another vendor, contact them directly. Hong Kong Disneyland is able to provide assistance if you have any issues with a vendor.
Magic Access Annual Membership (Hong Kong Disneyland Annual Pass)
If you have a Magic Access Annual Membership, you’ll have it extended to take into account the days the Park is closed.
How to stay informed about the Coronavirus
Information about the Coronavirus changes on a daily basis. Most of our information is from the Centers for Disease Control and Prevention (CDC). Here are more resources to keep yourself informed. Information is the key to these types of situations.
- Centers for Disease Control and Prevention (CDC)
- World Health Organization (WHO)
- Mapping the spread of the Coronavirus
- Everything you need to know about the Coronavirus from China
Always check your government’s website for any travel advisories:
Do you have any questions?
If there’s something we missed or needs updating, please tell us in the comments.