The moment we stepped inside Tokyo DisneySea Hotel MiraCosta, I knew we were in for something spectacular. It was June, the rainy season, and when it came time to check-in (15:00) to the hotel my shoes were drenched from being outside all day. After a flawless check-in, a Cast Member noticed my soaked New Balance shoes. They asked, “Did you want us to bring a shoe warmer to your room?” I must have looked stunned at the question because they repeated themselves. I stammered, “Uh, sure, that would be fantastic.” That simple interaction set the bar for the level of customer…